This program is new to many, and we want you to be comfortable with the process. If you're ever unsure of something, you can always email and ask. However, chances are good that a previous member has already asked, and answers to common questions can be found here quickly.
Vegetable Subscription Orientation
When do I receive my share?
Check your email inbox for a confirmation email from when you first enrolled in the program. This will provide all of the information about your share: what day you chose, what size you chose, and if you are a pickup or delivery recipient. Can't find it? Send us an email to check ahead of time! Pickups are scheduled for Tuesdays, Wednesdays, or Saturdays.
During the season, you can pick up your veggies any time that our store is open (Monday through Friday from 10:30 to 6 and Saturday from 9 to 4). Just walk in, tell us who you are the first time, and we'll bring your share right out to you!
What can I expect in my share?
Farming can be pretty unpredictable. One super cloudy week can mean that crops don't ripen as quickly as we anticipated, or falling behind on our planting schedule for one reason or another can lead to late germination. One of our All-Star members once said that this experience was "like opening a present every week." We encourage you to cook more whimsically by stocking your pantry and fridge with staples rather than setting a rigid menu for the week. We try to publish the newsletter by Sunday night, which contains the list of all of the items you can expect in your share that week. If you are someone who really likes to meal plan in advance, we recommend scheduling your pickup day for Saturdays so that you can see the newsletter as early as Sunday and plan accordingly.
What if I don't like something in my share?
The beauty of this program has always been that all boxes are packed with the same items in order to create community around our meals. Conversation and growth tends to happen the most when our members share their success stories in our Facebook group or provide suggestions for how to best enjoy a crop. To be honest, we're not the biggest kale fans around here... but we've found a way that we do love it: sautéed or in soup. Our first suggestion is to try cooking something in a brand new way: make a new dressing, change up the cuisine, do a search on Google until you find something that appeals to you. Unfortunately, we can not customize share offerings.
You can also make use of our swap table in our farm store, which is a place for you to swap something that you don't like for something you might like better - anything left on the table at the end of the day will be donated.
What if I forget to pick up my share?
Life happens! If you forget to pick up, we always hold your share for 24 hours, so you can come to the store the next day to pick it up. The only exception to this is for Saturday pickup members. Since we are closed on Sundays, we can hold it for you until Monday. After that, it will be forfeited and donated.
I know I can't pick up my share on an upcoming date. What are my options?
If you know you'll be unavailable on a particular date, we can schedule your share to be packed for another day. You must email 48 hours in advance of the day of the change to be accommodated.
You usually pick up on Tuesdays, but you have somewhere else to be and won't make it. You are free on Saturday, though. Email the farm by SUNDAY (48 hours in advance of your pickup day) and we will pack your share for pickup on Saturday instead of Tuesday.
You will be on vacation for an entire week and won't be available at all. We can skip your pickup for that week and double up for your following scheduled pickup.
We always harvest and pack shares the day before they are scheduled to be delivered or picked up. Therefore, we can't accommodate any changes the day before. Once your share has been packed, there are no opportunities to reschedule. Sorry!
Can I switch my pickup day permanently?
Maybe you thought Saturday pickups would be convenient, but it turns out it makes more sense to come on Tuesdays when you're headed home from work. Yes, you can switch your pickup day permanently! Email us 48 hours in advance of any changes. As long as your share hasn't already been packed, we have no problem making a change.
Where are the tomatoes?
This is probably the #1 question we get asked by shareholders. We know you love local, in-season tomatoes! Remember, this share is meant to provide you with a variety of different items, sometimes even lesser-known veggies to try. We don't recommend our subscriptions for members who are only interested in a select few items. We would much, much rather you be happy by shopping in our store and selecting the exact items you want.
However, check out the CT Grown Crop Availability Calendar to give you an idea of when items typically come in around here. We first see tomatoes in July, but it takes about 8 weeks into the Main Season program before we have enough of an abundance to include them in your share.
When is payment due?
50% deposits are due within 2 weeks of enrolling or your spot will be forfeited. Your balance is due the week before the start of the program. Not sure if you owe a balance? Feel free to email and ask.
Why does it seem like the amount of items in my share fluctuates?
Every week, we sit down and make a list of all of the items going into your share. Our list is complete once we've budgeted for a dollar or so more than you originally paid into it as a thank you for your upfront investment. Some items can be a bit pricier than others: colored peppers, beans, and bagged greens, to name a few. Squash, zucchini, and cucumbers are much less pricey but seem to take up more room in your box. We assure you that you're always getting more than you paid for. Here's a video that shows you a closer look.
Oh no! This item is rotten! What now?
Every item that goes into your share is hand selected and examined for quality. Sometimes a thing or two slips by us. It's always possible that a melon, onion, or cabbage might be yucky inside; sometimes we can't tell until you cut into it. We apologize if that happens. Please know that it is never our intention to give you something gross. If we wouldn't eat it, we wouldn't intentionally give it to you. Send us a private email explaining the situation. Oftentimes, enlightening us will prevent it from happening to another member. We are very happy to give you another item and make it up to you.